Frequently Asked Questions
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You can install your hammocks securely to sturdy trees, solid wood posts (4x4 or 6x6), hammock support, or structural studs (for indoor installation), preferably 12-15 feet apart.
The angle of suspension should be 30 degrees from the tree/post to the hammock for the best balance of tension and comfort.
Make sure your hanging hook is around 5 in long to accommodate the thickness of the loop.
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Hardware and accessories are not included. You can find your preferred hardware in most retail stores.
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Each hammock is hand-woven, and the fringe is hand-made.
The process of making the fringe, by hand, takes around 4 hours. They are made by local artisans from the state of Paraiba.
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You can return your hammock within 15 business days of receiving it.
It must be in the same condition as received.
Returns will not be accepted if the item is damaged.
The refund will be confirmed after we receive it and inspect the product.
Please note that the shipping cost is not refundable; this will be deducted from your refund.
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With good care, a hammock can last from 3 to over 20 years. Do not leave it outside, exposed to the elements, when not in use. Keep it clean and dry to prevent mould.
We have detailed care instructions under our “Care” page.
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There are a variety of hammock supports. Please make sure the dimensions are compatible with your hammock.
To buy a proper hammock support, measure your hammock from loop to loop and add two feet, aiming for a stand length of 12-15 feet for most models.
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We ship to our customers within Canada.
Estimated time of arrival for your order is gnerally 3-10 business days.